Terms & Conditions
Last Updated: [3rd January 2026]
1. Introduction
Welcome to Adhama Africa Adventures (“Company”, “we”, “our”, “us”). These Terms and Conditions govern all bookings, services, and interactions with our tour operations. By booking a tour or using our services, you agree to be bound by these Terms and Conditions.
2. Booking and Payments
- A deposit of 30% of the total tour cost is required to confirm a booking.
- The remaining balance must be paid at least 30 days before the start of the tour.
- For bookings made within 30 days of the tour, full payment is required.
- Payments can be made via bank transfer, card, or mobile money.
3. Pricing
- All prices are quoted in USD unless otherwise stated.
- Prices may change due to park fee increases, fuel costs, or government regulations.
- Confirmed bookings are price-protected except for mandatory government changes.
4. Cancellation Policy (Including Peak Season Exceptions)
Standard Cancellation:
- 60+ days before departure: Full refund minus admin fees
- 30–59 days: 50% refund
- Less than 30 days: No refund
Peak Season (Non-Refundable Conditions Apply): Applies during:
- Great Migration (June–October)
- Christmas & New Year (Dec 20 – Jan 10)
- Easter Holidays
During peak periods:
- Deposits are non-refundable
- Some lodges and camps are 100% non-refundable once booked
- Date changes may incur penalties or full rebooking costs
No refunds for:
- No-shows
- Early departures
- Unused services
5. Changes and Amendments
- All changes must be requested in writing.
- Changes are subject to availability.
- Additional costs may apply.
6. Travel Insurance (Mandatory Recommendation)
All clients are strongly advised to have comprehensive travel insurance covering:
- Trip cancellation
- Medical expenses
- Emergency evacuation (including air evacuation)
- Personal liability
7. Health and Safety
- Clients must ensure they are medically fit for travel.
- Required vaccinations (e.g., Yellow Fever) are the client’s responsibility.
- We may refuse participation if safety is at risk.
8. Safari-Specific Risks and Acknowledgment
By booking, clients acknowledge the inherent risks of safari travel, including:
Wildlife Risks:
- Encounters with wild animals (unpredictable behavior)
- Risk of injury despite professional guidance
Remote Travel Risks:
- Limited access to hospitals or emergency services
- Delays in evacuation or communication challenges
Road & Transport Risks:
- Rough, unpaved, or unpredictable road conditions
- Mechanical breakdowns in remote areas
Environmental Risks:
- Extreme weather conditions (heat, dust, rain)
- Insect bites and tropical diseases
Clients agree to follow all guide instructions at all times.
9. Liability
- We act as an agent for accommodation, transport, and other suppliers.
- We are not liable for acts, errors, or omissions of third-party providers.
- We are not responsible for:
- Injury, loss, or damage
- Delays or disruptions
- Force majeure events
10. Force Majeure
We are not liable for failure to perform due to events beyond our control including:
- Natural disasters
- Pandemics
- Government restrictions
- Political unrest
11. Client Responsibilities
- Comply with local laws and regulations
- Respect wildlife and conservation rules
- Follow all safety instructions
12. Passports, Visas, and Documentation
- Clients are responsible for valid passports, visas, and entry requirements.
- We are not liable for denied entry.
13. International Client Compliance (EU/UK/US)
For international travelers:
- We operate in accordance with general international travel standards.
- Clients from the EU/UK may have additional consumer rights under applicable travel laws.
- US clients are advised to review their travel insurance and liability coverage.
- By booking, clients agree that Tanzanian law governs the contract unless otherwise required by their home jurisdiction.
14. Data Privacy (GDPR-Inspired Compliance)
We respect your privacy and commit to protecting your personal data.
We may collect:
- Name, contact details, passport information
- Payment details
- Travel preferences
We use your data to:
- Process bookings
- Communicate trip details
- Improve our services
We do NOT sell your data.
Data may be shared with:
- Lodges, airlines, and service providers (only as necessary)
Your rights include:
- Access to your data
- Request correction or deletion
By booking, you consent to data processing as outlined.
15. Photography and Marketing
We may use photos/videos taken during tours for marketing unless you opt out in writing.
16. Complaints
- Report issues immediately during the tour.
- Submit formal complaints within 14 days after the tour.
17. Governing Law
These Terms are governed by the laws of the United Republic of Tanzania.
18. Acceptance
By booking, you confirm acceptance of these Terms and Conditions.
